Daily Operations Specialist

Daily Operations Specialist

04 jan
|
Mygwork
|
São Paulo

04 jan

Mygwork

São Paulo

Daily Operations Specialist This position is for candidates with and without PCD (disability inclusion). In case of PCD, you will need to prove its disability by presenting a medical report. ?The Expedia Partner Solutions (EPS) Service Executive will provide specific EPS Partners with dedicated triage and support. This position will work close to EPS Account Management to identify and make business improvement recommendations to the Partners in order to improve conversion and overall efficiencies. The chosen individual will also work with vendors from call centers providing focused Affiliate Partner training, awareness,





and superior EPS process.What you'll do:Relationships:Ensure both EPS and call center goal alignment while fostering a foundation of strong partnership through open, frequent communication with call center management, EPS account managersMaintain strong advocacy for call center teams by highlighting process, product, training, and performance improvement opportunitiesBuild and maintain direct relationships with EPS account managersFacilitate and/or participate in Affiliate Partner training and workshops for increased service levels & reduced contactsCost Management:Work with management to ensure that the operations teams meet or exceed budget expectations improving performance through new initiatives and processesDrive self - serve tool's adoption to decrease support cost through reducing contact propensityCritical issuesBe the point of contact for daily Partner issues from EPS Account ManagersIdentify & articulate root cause of issues and compose processes to alleviate/addressQuality:Drive quality program success by performing call calibration sessions, regular meetings with our vendorsEnsure that call center activities are reflecting business strategies; driving behaviors to meet critical contact center SLA'sGain clear understanding of when and why call centers miss agreed SLAs as well as standard policies & proceduresPrioritize and identify training needs to address issues which arise through calibration sessions and quality monitoringIdentify, analyze, and recommend plans for increased Affiliate Partner service performance with both call centers and across other internal Expedia Group teamsContinuously review, update & improve all processes and proceduresEnsure all affiliate communications are in line with EPS Partner-Centric strategy / EPS Brand valuesWho you are:Fluent proficiency & comprehension in English, Portuguese and Spanish required, other languages are a plusYou will have 2+ years' experience leading call center operations and 1+ years' experience in account/relationship management in a B2B environmentProficient working knowledge of all Microsoft Office products: Excel & PowerPoint is a requirementAbility to communicate clearly and concisely, both orally and in writingYou will have the ability to work with ambiguous and complex situations that do not necessarily have a prescribed resolution operating independentlyShow a high degree of motivation and work well both as an individual and within team environmentVery strong interpersonal, presentation, influence, and critical thinking skillsAbility to set priorities, meet targets and lead multiple initiatives in a fast-paced, changing environmentWilling to travelAbout Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

Daily Operations Specialist - São Paulo São Paulo, São Paulo

Daily Operations Specialist - São Paulo São Paulo, São Paulo

Daily Operations Specialist This position is for candidates with and without PCD (disability inclusion). In case of PCD, you will need to prove its disability by presenting a medical report. ?The Expedia Partner Solutions (EPS) Service Executive will [...]
São Paulo
04 jan
    São Paulo
    04 jan

Ratings Operations Specialist

Ratings Operations Specialist

Ratings Operations Specialist (S&P; Global Ratings) The Role : Ratings Operations Specialist (supporting North America, LATAM and EMEA Structured Finance). Grade (relevant for internal applicants only) : 8. The Location : Sao Paulo The Career Opp [...]
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    São Paulo
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Global People Operations Specialist

Global People Operations Specialist

Date posted: Jan 10, 2022 Location: São Paulo, São Paulo, BR Job Function: Human Resources Job Type: Permanent Job Requisition ID: 10240 Global People Operations Specialist We at Yara are part of a global network, collaborating to profita [...]
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    São Paulo
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Operations Specialist (TikTok Livestream), University Graduate

Operations Specialist (TikTok Livestream), University Graduate

ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices in Los Angeles, New York, Sao Paulo, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul [...]
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16 jan
    São Paulo
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