To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details We are seeking hard-working and motivated Business Architect to support our customer engagements. Collaborating directly with C-level customers, you will craft innovative, experience-led strategies which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Work with our key customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success. She/He oversees business requirements gathering,
brings Banking and Finance services Industry best practices, trends and issues, and innovative solutions to the customer. She/He owns validating that the overall solution design meets and supports the business goals and/or objectives, as identified in the visioning sessions and through general interactions. She/He interacts at a project level and directly with the project business sponsor in establishing strategic relationships and influences business and roadmap decisions. The ideal candidate will bring technology-enabled, large-scale Business Transformation experience and knowledge of Finance Service industry trends, leveraging this credibility as a strategic advisor to our customers, partners, and internal Salesforce teams. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customer efficiencies, cost savings, and quick innovation available on the Salesforce platform. You will possess strong facilitation and synthesis skills, with the ability to align diverse stakeholders on a common path forward, ensuring Business and IT executives embrace joint ownership for results. You are a self-starter who can work and collaborate effectively in teams of various shapes and sizes, in pre-sales and delivery environments. You are deeply grounded in our core values Trust, Innovation, Customer Success, and Equality. Roles and Responsibilities Co-create a vision and strategy that aligns a customers' business goals with their customer's experience, and is connected to a business value model that allows for iterative business value realization traceability. Shape the future customer and employee experience applying human-centered design practices. Drive towards radical business process simplification and moderate this across federated structures of large enterprise customer organizations. Advocate for business innovation by mapping Salesforce Customer 360 platform capabilities to the desired customer and employee experience. Provide a point of view and good practice advise on business excellence in the field of digital marketing, sales, and service in a prescriptive yet collaborative way. Develop a transformation roadmap that bridges vision to execution in an actionable and iterative way. Define governance models to help customers achieve their strategic goals through understanding their business strategy and technology needs. And transforming their culture and ways of working by enabling agility, DevOps practices and accelerating time to market. Advocate for new ways of working that are rooted in agile principles, lean governance, and human centered design. Nurture and manage cultural change and develop adoption strategies for solutions and processes. Understand the importance and impact of psychological safety in any transformation, and ensure this is leveraged to optimise the customer's likelihood of successful value realization. Shape large enterprises roll-out initiatives with respective market engagement and enablement strategies. Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or initiating volunteering activities. Requirements/ Skills 10+ years consulting in enterprise-level technology transformation programs at large enterprise companies 7+ years consulting in the Banking and/or Finance Services Industry. Extensive client facing experience and effectively build client relationships in multi stakeholder environments. Experience in Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization Convincing consulting presence and presentation / facilitation skills, comfortable collaborating with and presenting to senior stakeholders including C-suite executives. Theoretical and practical business process domain expertise in at least one of the areas sales, service, marketing with Banking/Finance Services industry context. Experience with key areas of CRM enterprise and solution architecture, ideally including Salesforce platform capabilities across sales, service, and marketing and integrating with enterprise landscapes. Ability to shape innovative solutions from initial visioning to realization roadmap utilising design thinking and agile practices. Knowledge of the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness Knowledge of the key business value drivers and success metrics typical of large-enterprise companies Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection-handling abilities Results-oriented, strategic thinker that enjoys helping customers "cross the chasm" from current state to future state Creative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a “start up-paced” technology company Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners Travel will be based on individual customer needs with 50% travel to be expected. (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended). Preferred Qualifications & Skills Experience in designing new digital operating models including governance, process models and change management practices to drive structural and cultural change. Experience in scaled agile operating frameworks. Knowledge and experience on how to structure and operate large roll-out initiatives. Experience in organizational change management strategies. Thought leadership contributor in a certain process domain, or industry, or method competency. Good conversation level with English and Spanish is a plus. Will be a plus Salesforce Customer 360 Platform experience in Sales, Service, Marketing Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Salesforce welcomes all. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.