Technical Account Manager (Tam - Marketing Cloud)

Technical Account Manager (Tam - Marketing Cloud)

04 jan
|
Mygwork
|
São Paulo

04 jan

Mygwork

São Paulo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details Job Description The Customer Success team is looking for a Technical Account Manager (Marketing Cloud). You will have responsibility for a small number of assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of their Salesforce investment. The TAM will have a track record in translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility. You will forge relationships with your customers,





develop a deep technical understanding of their Salesforce implementation, share technical best practices and act as point of contact for major incidents. Responsibilities: Develop relationships with key business and IT stakeholders and become a guide on customer's implementation by understanding their top business goals and priorities. Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Salesforce. Attain Trusted Advisor status with stakeholders. Identify key industry business process areas for opportunity to use the Salesforce platform. Advocate for innovation and early adoption of platform capabilities with our 5 release yearly schedule through customized reviews. Uncover projects that are fit for our Configuration Services, capture key requirements and act as liaison between the customer and the Configuration Services team. Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers' business needs. Proactive liaison and focal point into Salesforce Technology and Product teams and Technical Support Team, to address product feature/technical hurdles. Play a key role in Product and Technical Red Account management and resolution. Provide proactive Communications in the event of a service degradation or disruption. Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction. Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions. Demo existing unused salesforce capabilities/functionality. Drive follow-up of technical Accelerator recommendations. Recommend AppExchange Partners/ISVs/SIs based on requirements. Recommend appropriate Success Cloud offerings ( e.g. Salesforce Services, Accelerators, etc...). Minimum qualifications: Minimum of 8 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture. Large scale implementation experience with complex solutions environments. Experience in dealing with large, complex, distributed systems scale business. Comfortable in dealing with IT systems that support end to end business processes across the customers' value chain. Navigate, increase and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features. Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation. Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy). Fluency in English. Spanish will be a plus Benefits & perks Employee Stock Purchase Program Health Insurance for the family group Wellness and Education Reimbursement Parental Leave Childcare subsidies And more! Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Salesforce welcomes all. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

Technical Account Manager (Tam)

Technical Account Manager (Tam)

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