Customer Success Manager

Customer Success Manager

08 Abr
|
ICIS
|
Brasil

08 Abr

ICIS

Brasil

An inside sales position responsible for Account Relationship and Retention for LexisNexis Risk Solutions products and solutions in an assigned territory or industry specific vertical. This role will be responsible for identifying upsell and cross sell opportunities of existing customers, working with the Sales Team to bring deal to closure as well as monitoring accounts for renewals for proactive engagement with the Account.



Accountabilities:



- Responsible for Account relationship and retention, for upsell and cross selling existing accounts and monitor accounts for renewal, also engaging with accounts to limit cancelations



- Maintain accounts in CRM in partnership with Sales Rep, logging appropriate customer contact in CRM









- Conduct customer specific product demos



- Direct customers to support as needed and provide customer training in an ad hoc fashion or coordinate with corporate trainers as needed



- Create and provide usage reports to customers per agreement with customer



- Facilitate document translations as needed, provide basic frontline support in local language, direct to English speaking agents as appropriate, act as language facilitator if needed



- Liaise with internal teams to resolve customer issues including assisting customers with Account Payment activities such as completion of Tax Withholding paperwork and basic invoice queries



- For select products only – Perform model calibrations at level 1 to ensure best performance and escalate to Decision Science at level 2 as needed. Support Implementation Projects.



Qualifications:



- Fluency in English and Portuguese is mandatory, Spanish desirable.



- BS/BA or equivalent



- 3-5 years proven sales experience, ability to close a sale



- Work experience in a professional sales environment desirable



- Strong organizational, time management and forecasting skills



- Understanding of professional research process and have the ability to quickly develop an in depth understanding of LexisNexis Risk Management products and solutions and how they apply to the customers needs.



- Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge



- Able to work as part of a team, accomplishing mutual team goals

- SalesForce knowledge a plus

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