21 out
SAP
São Paulo
Remoto: Trabalho híbrido
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The Engagement Senior Engineer works for customers with Engagement contracts, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to establish and support a long-term engagement between the customer and SAP.
Engagements will cover topics related to operation and the adoption of digital innovation in SAP centric solutions. Based on a strong organization and network and a sound understanding of the customer situation, the Engagement Senior Engineer provides advice and drives the delivery of relevant premium engagement services to proactively prevent or resolve critical situations. Responsibilities Customer Understanding and Situation AnalysisUnderstand Customer's Business, Organization, and SAP at Customer. Support analyzing current customer situation, maturity of SAP solution operations, and IT service delivery. Engagement SetupExplain the scope of the engagement, understand engagement and innovation roadmap, goals and Key Performance Indicators, and implement governance model. Engagement GovernanceAlign Service Plans with the account team, contribute to Executive Meetings, and adhere to Delivery Standards and KPIs. Engagement DevelopmentHighlight premium engagement delivery opportunities and support the Premium Engagement contract renewal.
Customer Relationship ManagementEstablish trusted relationships with customers and own communication for engineering topics. Engagement Management & PlanningManage a long-term engagement plan based on customer's projects and top issues. Anticipation and Identification of Risks and Top IssuesIdentify potential IT Issues and Risks, provide advice on issue resolution, and document top issues. Escalation Management for Critical SituationsSupport condensing issues to top issues and escalate critical situations when required. Engagement DeliveryManage execution of the Engagement Plan and ensure value realization. Documentation and Reporting of Engagement StatusRegularly report the status of engagement deliverables and update customer information.
Internal FeedbackProvide feedback on improvement potential for SAP engagement and service delivery. Support ES or PSLE DeliveryInstruct customers on SAP's Support processes and support adequate delivery of Enterprise Support or PSLE Services. Functional ExperienceProblem resolution, managing Customer Solutions, understanding SAP technology and Services tools. Other ExperienceCommunication to senior management, learning quickly about new products, experience as an SAP Cloud Success Services onsite/remote team lead, and fluency in English and Portuguese. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP is committed to a culture of inclusion, focus on health and well-being, and flexible working models.
We believe in unleashing all talent and creating a better and more equitable world. EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 408039 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.#J-18808-Ljbffr
▶️ Senior Technical Quality Manager - Candidatar-se
🖊️ SAP
📍 São Paulo