14 out
IBM
São Paulo
Your Role and ResponsibilitiesIBM Storage is seeking a new team member interested in being part of our worldwide Storage Protect team committed to supporting US customers.As a Technical Support Engineer Professional, you will interact remotely with clients and will be responsible for handling their cases in an effective and accurate manner, using our database of knowledge, techniques, and procedures while documenting case details and action plans to deploying workarounds or fixes. Problem troubleshooting, analysis, root cause determination, and resolution are key skills needed in this position,
as well as the ability to communicate in writing and verbally in English.You will also work closely with the development department to perform complex analysis and debugging and collaborate to improve the quality, functionality, and ease of use of the Storage Protect product.Required Technical and Professional ExpertiseAt least basic Storage, OS, Server products, and Networking knowledge.Exceptional problem-solving skills coupled with attention to detail.Ability to remain calm under pressure.Must have strong rapport building skills with customers.Fluency in English - both verbal and written.Basic level of Spanish.Preferred Technical and Professional ExperienceSome experience working in the area of customer support.Based knowledge, experience, and/or certification with Storage Protect family, Servers such as AIX / Linux / Windows and Cloud.Fluency in Spanish.Required EducationBachelor's DegreePreferred EducationBachelor's DegreeAbout Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason,
and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future.Country/RegionBrazilState / ProvinceSão PauloCity / Township / VillageSao PauloIBM Business GroupInfrastructurePrimary job categorySoftware Development & SupportSecondary Job CategoryService & SupportRole ( Job Role )Technical Support ProfessionalEmployment TypeFull-TimeContract typeRegularTravel RequiredNo TravelCompany(0022) IBM Brasil-Industria, Maquinas e Servicos Limitada
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▶️ Technical Support Professional - Storage Protect Family
🖊️ IBM
📍 São Paulo