13 out
SAP
São Paulo
Remoto: Trabalho híbrido
Technical Service Manager (Sao Paulo) - Enterprise Cloud ServicesAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.EXPECTATIONS AND TASKSWe are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM).
You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.- Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues.- Understand the customer business, goals,
and challenges to suggest solutions & services.- Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer.- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades.- Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes.- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors etc.
(good to have).- Design optimal SAP configuration to maximize system performance and availability.EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES- Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).- Hyperscalers certification (AWS, Azure, GCP) is a plus.- Analytical, solution-oriented and experience in working with cross-cultural teams.LANGUAGE SKILLS- Spanish is a plus.WORK EXPERIENCE- Strong experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill)
and should have knowledge & experience on Administration and Operations of SAP solutions.- Strong experience in customer facing role and should have excellent command on de-escalating the critical situations.- Hands on experience with working knowledge of Unix/Linux flavors.- Hands on experience with working knowledge of SAP HANA and Sybase databases.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 389338 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.#J-18808-Ljbffr
▶️ Technical Service Manager (Sao Paulo) - Enterprise Cloud Services
🖊️ SAP
📍 São Paulo