10 out
(0022) IBM Brasil-Industria, Maquinas e Servicos Limitada
São Paulo
09-Oct-2024
Technical Support Professional - Storage Protect Family
731229BR
Your Role and Responsibilities
IBM Storage is seeking a new team member interested in being part of our worldwide Storage Protect team committed to supporting US customers.
As a Technical Support Engineer Professional, you will interact remotely with clients and will be responsible for handling their cases in an effective and accurate manner, using our database of knowledge, techniques and procedures while documenting case details and action plans to deploying workarounds or fixes. So, problem troubleshooting, analysis, root cause determination, and resolution are key skills needed to in this position,
as well as the ability to communicate in writing and verbally in English is a must.
You will also work closely with the development department to perform complex analysis and debugging and collaborate to improve the quality, functionality, and ease of use of the Storage Protect product.
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Required Technical and Professional Expertise
• At least basic Storage, OS, Server products and Networking knowledge.
• Exceptional problem-solving skills coupled with attention to detail.
• Ability to remain calm under pressure.
• Must have strong rapport building skills with customers.
• Fluency in English - both verbal and written
• Basic level of Spanish
Preferred Technical and Professional Experience
• Some experience working in the area of customer support.
• Based knowledge, experience and/or certified with Storage Protect family, Servers such as AIX / Linux / Windows and Cloud.
• Fluency in Spanish.
Required Education
Bachelor's Degree
Preferred Education
Bachelor's Degree
About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.
Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious,
open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence,
reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Other Relevant Job Details
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Country/Region
Brazil
State / Province
São Paulo
City / Township / Village
Sao Paulo
IBM Business Group
Infrastructure
Primary job category
Software Development & Support
Secondary Job Category
Service & Support
Role ( Job Role )
Technical Support Professional
Employment Type
Full-Time
Contract type
Regular
New Collar Role
No
Position Type
Professional
Travel Required
No Travel
Company
(0022) IBM Brasil-Industria, Maquinas e Servicos Limitada
Is this role a commissionable/sales incentive based position?
No
Company Label
IBM